Redesigning Hospital Smart Rooms to Empower Patients and Enhance Accessibility
My role: Lead Product Designer, E2E Design (Strategy, Research, UX, Visual Design, Prototyping)
My role: Lead Product Designer, E2E Design (Strategy, Research, UX, Visual Design, Prototyping)
Team: Lead Product designer & UX Researcher (me), Interaction Designer, Product Manager, Engineer Manager, Stakeholders
Team: Lead Product designer & UX Researcher (me), Interaction Designer, Product Manager, Engineer Manager, Stakeholders
Timeline: 3 months
Timeline: 3 months
Overview
Overview
Overview
Baptist Health South Florida, a leading healthcare provider with 12+ hospitals and 27+ facilities, aimed to modernize its Digital Smart Room experience to enhance patient autonomy, accessibility, and engagement. The goal was to transition patients from passive recipients of care to active participants in their health journey while reducing the burden on nursing staff and improving operational efficiency.
Baptist Health South Florida, a leading healthcare provider with 12+ hospitals and 27+ facilities, aimed to modernize its Digital Smart Room experience to enhance patient autonomy, accessibility, and engagement. The goal was to transition patients from passive recipients of care to active participants in their health journey while reducing the burden on nursing staff and improving operational efficiency.
The Problem
The Problem
The Problem
Baptist Health South Florida’s outdated and fragmented in-room technology overwhelmed an aging, non-tech-savvy patient population, led to excessive nurse interruptions for non-clinical tasks, and left families underinformed. To shift patients from passive recipients to active participants in their own care, the organization needed a modern, integrated solution that is intuitive, accessible, and aligned with its patient-centered brand identity.
Baptist Health South Florida’s outdated and fragmented in-room technology overwhelmed an aging, non-tech-savvy patient population, led to excessive nurse interruptions for non-clinical tasks, and left families underinformed. To shift patients from passive recipients to active participants in their own care, the organization needed a modern, integrated solution that is intuitive, accessible, and aligned with its patient-centered brand identity.
Baptist Health South Florida’s outdated and fragmented in-room technology overwhelmed an aging, non-tech-savvy patient population, led to excessive nurse interruptions for non-clinical tasks, and left families underinformed. To shift patients from passive recipients to active participants in their own care, the organization needed a modern, integrated solution that is intuitive, accessible, and aligned with its patient-centered brand identity.
Challenges
Challenges
Challenges
1
Limited Accessibility & Intuitive Use
Elderly and bedridden patients struggled with complex digital controls. The interface lacked clear affordances, making navigation difficult.
1
Limited Accessibility & Intuitive Use
Elderly and bedridden patients struggled with complex digital controls. The interface lacked clear affordances, making navigation difficult.
1
Limited Accessibility & Intuitive Use
Elderly and bedridden patients struggled with complex digital controls. The interface lacked clear affordances, making navigation difficult.
2
Disconnected Patient Experience
Patients and families had limited visibility into medical notes, care plans, and schedules. Information overload left patients feeling disempowered and anxious.
2
Disconnected Patient Experience
Patients and families had limited visibility into medical notes, care plans, and schedules. Information overload left patients feeling disempowered and anxious.
2
Disconnected Patient Experience
Patients and families had limited visibility into medical notes, care plans, and schedules. Information overload left patients feeling disempowered and anxious.
3
Overburdened Nursing Staff
Nurses received frequent non-clinical requests that could be automated. The lack of self-service features increased nurse interruptions.
3
Overburdened Nursing Staff
Nurses received frequent non-clinical requests that could be automated. The lack of self-service features increased nurse interruptions.
3
Overburdened Nursing Staff
Nurses received frequent non-clinical requests that could be automated. The lack of self-service features increased nurse interruptions.
Discovery
Discovery
Discovery
1
Stakeholder Workshops
Mapping key user journeys for patients, nurses, and caregivers.
1
Stakeholder Workshops
Mapping key user journeys for patients, nurses, and caregivers.
1
Stakeholder Workshops
Mapping key user journeys for patients, nurses, and caregivers.
1
User Interviews
Engaging with hospitalized patients, families, and clinical staff.
1
User Interviews
Engaging with hospitalized patients, families, and clinical staff.
1
User Interviews
Engaging with hospitalized patients, families, and clinical staff.
1
Journey Mapping & JTBD Analysis
Understanding what patients and staff actually needed versus what the system provided.
1
Journey Mapping & JTBD Analysis
Understanding what patients and staff actually needed versus what the system provided.
1
Journey Mapping & JTBD Analysis
Understanding what patients and staff actually needed versus what the system provided.
The Solution
The Solution
The Solution
Designing for Impact
To address these challenges, we designed and implemented key flows
Designing for Impact
To address these challenges, we designed and implemented key flows
Designing for Impact
To address these challenges, we designed and implemented key flows
1
Redesigned Digital Pillow Control
Simplified UI with clear affordances to reduce cognitive overload.
1
Redesigned Digital Pillow Control
Simplified UI with clear affordances to reduce cognitive overload.
1
Redesigned Digital Pillow Control
Simplified UI with clear affordances to reduce cognitive overload.
2
Subtle Gamification Elements
A clear task list that helps patients understand what they need to do to take part in their care. The progress bar motivates action and gives patients a sense of control.
2
Subtle Gamification Elements
A clear task list that helps patients understand what they need to do to take part in their care. The progress bar motivates action and gives patients a sense of control.
2
Subtle Gamification Elements
A clear task list that helps patients understand what they need to do to take part in their care. The progress bar motivates action and gives patients a sense of control.
3
Patient Care Boards
A quick-access view that gives physicians key patient details during rounds. It shows information like dietary restrictions and care notes, helping doctors make informed decisions without searching through charts.
3
Patient Care Boards
A quick-access view that gives physicians key patient details during rounds. It shows information like dietary restrictions and care notes, helping doctors make informed decisions without searching through charts.
3
Patient Care Boards
A quick-access view that gives physicians key patient details during rounds. It shows information like dietary restrictions and care notes, helping doctors make informed decisions without searching through charts.
Key Metrics
79%
79%
Reduction in non-essential nurse interruptions.
Reduction in non-essential nurse interruptions.
44%
44%
Increase in patient education module completion rates
Increase in patient education module completion rates
98%
98%
Improved patient satisfaction scores, with users reporting less stress and more control over their care experience.
Improved patient satisfaction scores, with users reporting less stress and more control over their care experience.
Conclusion
Conclusion
Conclusion
Baptist Health South Florida’s digital smart room redesign led to a 35% increase in patient education completions, a 27% reduction in non-essential nurse interruptions, and higher overall patient satisfaction. By improving accessibility and integrating a patient-centered brand identity, the solution also empowered families to stay informed, creating a more seamless, intuitive hospital experience.
Baptist Health South Florida’s digital smart room redesign led to a 35% increase in patient education completions, a 27% reduction in non-essential nurse interruptions, and higher overall patient satisfaction. By improving accessibility and integrating a patient-centered brand identity, the solution also empowered families to stay informed, creating a more seamless, intuitive hospital experience.
Baptist Health South Florida’s digital smart room redesign led to a 35% increase in patient education completions, a 27% reduction in non-essential nurse interruptions, and higher overall patient satisfaction. By improving accessibility and integrating a patient-centered brand identity, the solution also empowered families to stay informed, creating a more seamless, intuitive hospital experience.
Challenges
Challenges
1
Limited Accessibility & Intuitive Use
Elderly and bedridden patients struggled with complex digital controls. The interface lacked clear affordances, making navigation difficult.
1
Limited Accessibility & Intuitive Use
Elderly and bedridden patients struggled with complex digital controls. The interface lacked clear affordances, making navigation difficult.
1
Disconnected Patient Experience
Patients and families had limited visibility into medical notes, care plans, and schedules. Information overload left patients feeling disempowered and anxious.
1
Disconnected Patient Experience
Patients and families had limited visibility into medical notes, care plans, and schedules. Information overload left patients feeling disempowered and anxious.
1
Overburdened Nursing Staff
Nurses received frequent non-clinical requests that could be automated. The lack of self-service features increased nurse interruptions.
1
Overburdened Nursing Staff
Nurses received frequent non-clinical requests that could be automated. The lack of self-service features increased nurse interruptions.
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
Mantra
Build something the lasts
Great design is about creating experiences that drive real business impact.
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
Mantra
Build something the lasts
Great design is about creating experiences that drive real business impact.
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
+++
Good UX is invisible
Mantra
Build something the lasts
Great design is about creating experiences that drive real business impact.